Our commitment for a fair casino experience

At 11Kings Casino we believe that we hold a responsibility to our players to ensure that everyone enjoys the experience without any problems. Some customers might have problems controlling their gambling, and we do our best in order to help them.

Underage gaming

It is illegal for anyone under 18 to open an account and play at 11Kings Casino. We undertake appropriate age verification checks to ensure that all of our players are over 18 years old and of legal age in their own country of residence.

Problem gaming

Whilst the majority of people do play the casino games within their means, for a small percentage it can spiral out of control. In order to help you keep control we would like you to remember the following:

• Gambling should be entertaining and not be seen as a genuine way of making money
• Avoid chasing losses
• Only gamble what you can afford to lose

By contacting our support, we can block your account for a specific period of time (and remove you from all our mailing lists), or even permanently.

Visit the links below to find out more about problem gaming and how you can help yourself if you suspect that you might have a gaming problem:

• www.gambleaware.co.uk
• www.gamblersanonymous.org/ga/
• www.gamblingtherapy.org

Parental Controls

We urge the parents to make sure that they keep the access to the computer under control when children are around. There are a number of software applications which parents or guardians can use to monitor or restrict the use of their computer’s access to the Internet.

For example:

• Net Nanny filtering software which protects children from inappropriate web content : www.netnanny.com
• CYBERsitter filtering software which allows parents to add their own sites to block : www.cybersitter.com

We are not associated with these programs in any way, we simply want the parents to help us reduce the possibility of an underage person coming in contact with casino games in any way possible.